Kyle Welch is a proud partner and president of Chicago Scoops LLC. The franchise group started in May 2014 as a single unit operation and has grown rapidly over the past 4 years. They now own and operate 40 Cold Stone Creamery© locations across 11 states. Multiple suppliers, labor laws and regional offerings pose a challenge to any growing multi-state organization. Data Central by Restaurant Magic was more than up to the task
There are two ways to run a franchised operation: Either you mandate to the franchisees how everything is to be run, down to how they prepare the food, what cups they order and what systems they use; or you allow the franchisees some latitude in how the units can be managed.
The Wisconsin Hospitality Group (WHG) owns and operates 41 Applebee’s restaurants and 83 Pizza Huts, for a total of 124 establishments. Its sales have grown to the point where it is now the largest food service franchise company in Wisconsin. The company is driven by two main principles: People and Profit. From this they derive their corporate slogan, “Have Fun, Make Money!”. Although WHG is a multi-unit, multi-chain owner / operator, its IT department works across both brands. As the company and its restaurants grew, they found their growth outpacing the ability of IT’s vendor-supplied software applications to provide financial and operational data in a timely manner while simplifying the process of reporting across the board.
In 1988, Al Mansure opened his first restaurant in Jacksonville, Florida, operating under the name Al’s Pizza. His mission was to offer innovative dining fare featuring quality ingredients served in an environment and setting more akin to a local café or bistro than the typical pizza palace. Today, the company has grown to six restaurants, over 300 employees and is developing plans to franchise. Recognizing that franchising is a significant step in the company’s growth, Mansure hired his brother-in-law, Bill Kratsas, a former McDonald’s franchisee, to come on board, build the brand and work to improve the effectiveness and efficiency of their operations.