Implementation Engineer - Tampa, FL

We are looking for an Implementation Engineer in our Tampa, FL office. You will be responsible for working within a team to implement Data Central within new client environments. This will entail working directly with the client to gather requirements, configure the software, manage implementation tasks, and deliver solutions tailored for our clients.

Responsibilities

  • Consults with implementation team, customers and third-party providers for software integration and rollout solutions
  • Documents task status and completion using project tracking tools
  • Alerts implementation project manager to possible scope challenges, issues or change requests
  • Effectively communicates with all levels of technical and non-technical personnel
  • Ability to provide communication on issues or complex information to a wide audience based on knowledge
  • Identifies opportunities to provide additional products, services or other resources to client
  • Effectively delivers training to end-users
  •  Efficiently and accurately completes configuration with varying degrees of complexity
  •  Provides Level II support to existing customers
  • Assists in moderating and responding to client forum posts

Experience

  • Bachelor's degree preferred in Business, Management, Information, or related discipline. 
  • 2-3 years of work experience in the field or related area
  • In lieu of Bachelor’s Degree, 4-6 years of work experience in the field or related area
  • Restaurant expertise preferred
  • Ability to analyze knowledge structures of all types, including technical and non-technical business content
  • Ability to execute technical and non-technical tasks throughout implementation and on-going support
  • Strong verbal and written communication skills
  • Advanced proficiency with Microsoft Office products
  • Training expertise a plus

Benefits

  • Competitive pay
  • Medical covered by company
  • Dental and Vision
  • Life Insurance
  • STD and ADD
  • 401(k) matching
  • Flexible PTO
  • Company Holidays

SUBMIT RESUME