Chicago Scoops

“I loved working with the team at Restaurant Magic.  Their dedication to service, attention to detail, and concern for my business makes me feel that they are an extension of my team.” - Kyle Welch, Partner and President of Chicago Scoops

Background

Kyle Welch is a proud partner and president of Chicago Scoops LLC. The franchise group started in May 2014 as a single unit operation and has grown rapidly over the past 4 years. They now own and operate 40 Cold Stone Creamery© locations across 11 states. They won’t stop there; Welch has plans to scale quickly to reach his goal of 100 locations. Multiple suppliers, labor laws and regional offerings pose a challenge to any growing multi-state organization. Data Central by Restaurant Magic was more than up to the task.

Why Data Central?

Welch researched and carefully vetted all the leading solutions before making his selection. For him, the choice was clear. Data Central provided reporting flexibility could scale with his organization and provided significant support at an attractive price. Welch wants to be in control of his system and he can have that with Data Central. The software is incredibly customizable. It is designed so that clients can create the experience that best fits their operation. With customizable reporting and pivot tables, Welch can create personalized modules and reports. His team can have the visibility they need without extra noise. Custom dashboards give him at-a-glance performance variables, so he can make data-driven decisions to improve his bottom line.

Data Central fit well with his business model, increasing his scalability. As additional locations are added they will automatically receive customized workflows, inventory items and reports. An integration with his POS system (FOCUS) further improves scalability and ease of use. The integration seamlessly ports his daily transactional data into the software. He can have visibility on traffic patterns, menu performance, on-hand inventory and more. The benefits to his time and organizational capabilities are astronomical.

Implementation

After making the selection, Welch was prepared for a lengthy implementation process. What he discovered was a pleasant surprise. The industry standard for this type of implementation is 6 - 8 months, but the Restaurant Magic team was completed in record time. Data Central’s modular design and flexible project management means that you can select which modules are most important to your business process to customize your implementation and roll out schedule. Within 3 months, Chicago Scoops benefitted from a fully operational inventory system in all 41 stores across 11 states. The entire implementation was completed in 6 months. Welch has only complements for his implementation team. They gave him a “calmness and clarity” throughout the process.

Experience 

Now that they have Data Central fully rolled out, Welch and his team couldn’t be happier. He loves the recipe-based inventory system. With it, he has more visibility than he’s ever had before. He looks forward to lowered inventory costs, reduced waste and better scalability. He is also thrilled to have already lowered his labor costs because of reporting and visibility. He looks forward to enjoying improved productivity, organization and visibility as he grows his brand. His final words on the product: “I loved working with the team at Restaurant Magic.  Their dedication to service, attention to detail, and concern for my business makes me feel that they are an extension of my team.”